Paini US: From Zero NetSuite Value to Industry-Leading Operations

Quick Facts

Industry

Manufacturing (Plumbing Fixtures)

Location

New Jersey, USA

NetSuite Products

NetSuite ERP, SuitePromotions, Advanced Inventory

3rd Party Integrations

Shopify, Canadian Tax Systems

Current State Assessment

System Performance

Initial NetSuite implementation left the system delivering “zero value” with numerous unresolved challenges

Resource Challenges

No internal IT department to manage or optimize NetSuite, resulting in no return on their ERP investment

Business Impact

Leadership was ready to abandon NetSuite entirely and return to QuickBooks due to inability to realize any benefits

Growth Barriers

Parent company acquiring two new overseas companies for distribution, but current system couldn’t scale to support expansion

Disconnected systems & manual processes

The Transformation

Our Approach

Assessment

Comprehensive review revealed untapped NetSuite capabilities that could transform their manufacturing operations

Implementation

Built advanced saved searches for real-time inventory visibility
Created custom PDF forms for professional customer communications
Implemented customer-specific pricing automation
Developed automated invoice and email workflows
Configured role-based permissions for security
Set up scheduled reports for proactive management

Training & Support

Enabled their team to leverage NetSuite’s manufacturing capabilities without requiring internal IT resources

The Results

Key Improvements

Performance: NetSuite now “runs like it was meant to run” – delivering the value originally promised
Efficiency: Automated workflows eliminated manual processes, allowing staff to focus on growth initiatives
User Experience: System transformed from a burden to an enabler of business operations
Business Impact: Successfully positioned to support parent company’s acquisition of two overseas companies with scalable distribution capabilities

Customer Perspective

“From my perspective, you actually saved me a lot of money… We were getting zero value out of the program because of all sorts of challenges. And now it actually is letting us run like it was meant to run. Without you, nobody would be using the program at all. So if you look at that as a measure of success, you guys are fantastic.”